Hello fellow Ford owners,
I have joined this Forum to let as many people know about my problem as I can.
In April of 2011 I bought a 2011 Mustang 5.0 C/S, I was told by the dealer RUSSEL & SMITH FORD in Houston, TX that they would allow me to use Nitrous and a Tune on the vehicle and if any problems I brought it back to them, they would fix the problem and take care of me. Authorized by the Sales Manager.
I DID NOT USE NITROUS, i did however buy a SCT tuner and Cold Air from AmericanMuscle.com and Tunes by BAMA. Tune was installed on the vehicle when it had aprox. 1500 miles on it. From April to January the car had 4,600 miles put on it. Thats 500 miles a month. Just recently the car started to smoke (white) so I called the dealer, they advised me to bring it in and let them take a look at it. I did not want to drive it to possibly cause more damage to it so I called a wrecked under my Ford Warranty.
When the car was at the dealer it was determined that CYLINDER #8 was bad and the dealership told me that I needed a new motor. Prior to bringing the car in the Cold air was removed and the tune was taken off and returned to stock. The dealership advised that the car had been tuned and that my Ford warranty was voided. They quoted me $10,640.70 to fix my BRAND NEW CAR. I went to the dealership to talk to the Sales Manager and he no longer works there. I talked to the GM and he told me that the Sales Manager would never say that and that I would have to fix the car out of pocket. I then called the VP of the dealership and he also told me there was nothing he could do, but agreed that the car should not have blown up with that little miles no matter what.
I then called BAMA tuning and talked to Mike, Mike was very helpful and said that he would do anything to help me fix the problem and get my car fixed. He suggested that I call Ford Motor Company Customer Relations and talk to them about the problem because apparently this is a ongoing problem and happens to 100% stock 2011 5.0's.
I called Customer Relations at FORD and I told them what had been going on and they basically told be I am screwed and that I had to fix it out of pocket. I let them know that their lack of wanting to help would cause nothing but bad publicity for them and they again did not seem to care.
I am (was) a Ford man, but this incident has let me down in believing in Ford backing their products. I have had a Fully built Z06, Built 03 Cobra, 550 WHP Integra, and never have I had a problem like this much less with a BRAND NEW CAR!! I guess that is what happens when you buy a first year motor.
I hope everyone will read this and learn that #1. Never listen to a dealership even if it is a Manager. #2. Do not buy a first year motor. #3. FORD is not willing to help you out.
I have been doing research and I have read a few articles where these 100% stock Mustangs have been blowing up CYLINDER #8. I will be filing a law suit against Ford and the Dealership on this matter. Please PM me if you have had any of the same problems with your 5.0.
I would like to give props to BAMA Tuning for stepping up to bat for their customers and WANTING to help!
I have joined this Forum to let as many people know about my problem as I can.
In April of 2011 I bought a 2011 Mustang 5.0 C/S, I was told by the dealer RUSSEL & SMITH FORD in Houston, TX that they would allow me to use Nitrous and a Tune on the vehicle and if any problems I brought it back to them, they would fix the problem and take care of me. Authorized by the Sales Manager.
I DID NOT USE NITROUS, i did however buy a SCT tuner and Cold Air from AmericanMuscle.com and Tunes by BAMA. Tune was installed on the vehicle when it had aprox. 1500 miles on it. From April to January the car had 4,600 miles put on it. Thats 500 miles a month. Just recently the car started to smoke (white) so I called the dealer, they advised me to bring it in and let them take a look at it. I did not want to drive it to possibly cause more damage to it so I called a wrecked under my Ford Warranty.
When the car was at the dealer it was determined that CYLINDER #8 was bad and the dealership told me that I needed a new motor. Prior to bringing the car in the Cold air was removed and the tune was taken off and returned to stock. The dealership advised that the car had been tuned and that my Ford warranty was voided. They quoted me $10,640.70 to fix my BRAND NEW CAR. I went to the dealership to talk to the Sales Manager and he no longer works there. I talked to the GM and he told me that the Sales Manager would never say that and that I would have to fix the car out of pocket. I then called the VP of the dealership and he also told me there was nothing he could do, but agreed that the car should not have blown up with that little miles no matter what.
I then called BAMA tuning and talked to Mike, Mike was very helpful and said that he would do anything to help me fix the problem and get my car fixed. He suggested that I call Ford Motor Company Customer Relations and talk to them about the problem because apparently this is a ongoing problem and happens to 100% stock 2011 5.0's.
I called Customer Relations at FORD and I told them what had been going on and they basically told be I am screwed and that I had to fix it out of pocket. I let them know that their lack of wanting to help would cause nothing but bad publicity for them and they again did not seem to care.
I am (was) a Ford man, but this incident has let me down in believing in Ford backing their products. I have had a Fully built Z06, Built 03 Cobra, 550 WHP Integra, and never have I had a problem like this much less with a BRAND NEW CAR!! I guess that is what happens when you buy a first year motor.
I hope everyone will read this and learn that #1. Never listen to a dealership even if it is a Manager. #2. Do not buy a first year motor. #3. FORD is not willing to help you out.
I have been doing research and I have read a few articles where these 100% stock Mustangs have been blowing up CYLINDER #8. I will be filing a law suit against Ford and the Dealership on this matter. Please PM me if you have had any of the same problems with your 5.0.
I would like to give props to BAMA Tuning for stepping up to bat for their customers and WANTING to help!