- Jul 12, 2006
- 0
- 59
- 154
I ordered a clutch on 5/24 from Dynamic Racing Products. I ordered a King Cobra Clutch, I was excited to find it at $159.00 with free shipping. I order, pay via paypal with their site, and receive a conformation that the payment had been received via paypay.
On 5/28 I send an email to Dynamic asking for shipping status.
I recently ordered a King Cobra Clutch on 5/24. I wanted to know when I could expect to receive the product I ordered, so I can plan according. Their response:
From: [email protected]
Sent: Sun 6/01/08 11:18 AM
To: xxxxxxxxxxxxxxxxxxx
In a message dated 5/28/2008 4:33:34 P.M. Eastern Daylight Time, xxxxxxxxxxxxx writes:
shipped priority mail and should arrive any day
WEBSITE ORDERS INCLUDE FREE SHIPPING
-------------------------------------------------------------------------------------------------------------------
At this point I'm slightly annoyed. What company does NOT provide a tracking number or say, it's scheduled to be delivered on x date.
I send another email. Keep in mind the number for the business is not on the site and come to find out the one they submited with paypay is invaild. I send out an email to them:
From: xxxxxxxxxxxxxxxxxx
Sent: Wed 6/04/08 5:17 PM
To: [email protected]
Hi,
Any day? Which day is that?
Do you have a tracking number perhaps?
-------------------------------------------------------------------------------------------------------------------
I receive no response. So, on the 9th I file a dispute with paypal. This afternoon I recieve a response from Dynamic from the email I sent them on the 4th.
from: [email protected]
Sent: Wed 6/11/08 12:56 PM
To: xxxxxxxxxxxxxxxxxxxx
In a message dated 6/4/2008 8:17:47 P.M. Eastern Daylight Time, xxxxxxxxx writes:
shipping info is on your paypal details
WEBSITE ORDERS INCLUDE FREE SHIPPING
---------------------------------------------------------------------------------------------------------------------
From: xxxxxxxxxxxxxxxxx
Sent: Wed 6/11/08 2:48 PM
To: [email protected]
Cc: xxxxxxxxxxxxxxxxxxx
No. That information is NOT correct. According to Paypal: "If you have questions about your purchase, such as shipping and tracking, we encourage you to contact the seller, Dynamic Racing Products.com at [email protected]"
I was NOT provided with the tracking number by PayPal or Dynamic Racing Products.
Do you have a contact number for your business, because clearly Dynamic Racing is unable to provide a resolution to it's customers via email.
In a message dated 6/4/2008 8:17:47 P.M. Eastern Daylight Time,
shipping info is on your paypal details
WEBSITE ORDERS INCLUDE FREE SHIPPING
---------------------------------------------------------------------------------------------------------------------
They actually respond the same day this time:
From: [email protected]
Sent: Wed 6/11/08 4:01 PM
To: xxxxxxxxxxxxxxxxxx
there was a mixup with your order..you did not click RETURN TO MERCHANT so the order did not process,,we have issued a full refund..if you want to reorder the item you need to make sure you click RETURN TO MERCHANT after you click PAY
----------------------------------------------------------------------------------------------------------------------
No, hint of them taking any responsibility for giving me wrong information.
No thank, we're sorry, did you want a refund, we've issued a full refund as of, it will take x time for processing, etc.
I'm seriously overwhelming pissed off right now. I've wasted 18 days with this company. Buyer beware, I will NEVER do business with this company again, and I would NEVER refer this to anyone. I rather pay higher prices of others out there, just the assurance I will receive better customer service.
What should I write back. I ask only because I'm heated.
On 5/28 I send an email to Dynamic asking for shipping status.
I recently ordered a King Cobra Clutch on 5/24. I wanted to know when I could expect to receive the product I ordered, so I can plan according. Their response:
From: [email protected]
Sent: Sun 6/01/08 11:18 AM
To: xxxxxxxxxxxxxxxxxxx
In a message dated 5/28/2008 4:33:34 P.M. Eastern Daylight Time, xxxxxxxxxxxxx writes:
shipped priority mail and should arrive any day
WEBSITE ORDERS INCLUDE FREE SHIPPING
-------------------------------------------------------------------------------------------------------------------
At this point I'm slightly annoyed. What company does NOT provide a tracking number or say, it's scheduled to be delivered on x date.
I send another email. Keep in mind the number for the business is not on the site and come to find out the one they submited with paypay is invaild. I send out an email to them:
From: xxxxxxxxxxxxxxxxxx
Sent: Wed 6/04/08 5:17 PM
To: [email protected]
Hi,
Any day? Which day is that?
Do you have a tracking number perhaps?
-------------------------------------------------------------------------------------------------------------------
I receive no response. So, on the 9th I file a dispute with paypal. This afternoon I recieve a response from Dynamic from the email I sent them on the 4th.
from: [email protected]
Sent: Wed 6/11/08 12:56 PM
To: xxxxxxxxxxxxxxxxxxxx
In a message dated 6/4/2008 8:17:47 P.M. Eastern Daylight Time, xxxxxxxxx writes:
shipping info is on your paypal details
WEBSITE ORDERS INCLUDE FREE SHIPPING
---------------------------------------------------------------------------------------------------------------------
From: xxxxxxxxxxxxxxxxx
Sent: Wed 6/11/08 2:48 PM
To: [email protected]
Cc: xxxxxxxxxxxxxxxxxxx
No. That information is NOT correct. According to Paypal: "If you have questions about your purchase, such as shipping and tracking, we encourage you to contact the seller, Dynamic Racing Products.com at [email protected]"
I was NOT provided with the tracking number by PayPal or Dynamic Racing Products.
Do you have a contact number for your business, because clearly Dynamic Racing is unable to provide a resolution to it's customers via email.
In a message dated 6/4/2008 8:17:47 P.M. Eastern Daylight Time,
shipping info is on your paypal details
WEBSITE ORDERS INCLUDE FREE SHIPPING
---------------------------------------------------------------------------------------------------------------------
They actually respond the same day this time:
From: [email protected]
Sent: Wed 6/11/08 4:01 PM
To: xxxxxxxxxxxxxxxxxx
there was a mixup with your order..you did not click RETURN TO MERCHANT so the order did not process,,we have issued a full refund..if you want to reorder the item you need to make sure you click RETURN TO MERCHANT after you click PAY
----------------------------------------------------------------------------------------------------------------------
No, hint of them taking any responsibility for giving me wrong information.
No thank, we're sorry, did you want a refund, we've issued a full refund as of, it will take x time for processing, etc.
I'm seriously overwhelming pissed off right now. I've wasted 18 days with this company. Buyer beware, I will NEVER do business with this company again, and I would NEVER refer this to anyone. I rather pay higher prices of others out there, just the assurance I will receive better customer service.
What should I write back. I ask only because I'm heated.
)
