Ford tells me there is not a problem with their seatbelts
Dear Chad Wilkins,
Thank you for contacting the Ford Motor Company Customer Relationship Center requesting assistance for the replacement of the seatbelt on your 2002 Ford Mustang GT.
We regret the circumstances that prompted you to write us. However, after reviewing the situation, there are no warranties or other coverage available that would provide assistance for your request.
We understand how frustrating this experience has been for you. Ford cares about each and every customer thus we have made every effort to address your concern. We are sorry that our response could not be more favorable to you.
Sometimes e-mail communication does not allow us to gain additional information that may be helpful in responding to your inquiry. Should you feel that we have not adequately addressed your questions, please feel free to contact us via telephone at (800)392-3673 between the hours of 8am and 5pm, local time, Monday through Friday. Hearing-impaired callers with access to a TDD may contact 1-800-232-5952. Please provide your 10 digit reference number - 0110470229.
Sincerely,
Shiela
Customer Relationship Center
Ford Motor Company