BBK H-Pipe fitment problems
- Thread starter Loco5.0
- Start date
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Mr -
I have offered every reasonable/available/possible solution to your issue that BBK is able to extend.
1. Warranty return for repair or replacement.
2. Send you a new pipe C.O.D. at W.D. cost and call tag the defective pipe with a full refund of C.O.D. immediately after the pipe has been deemed defective.
You did not pay BBK directly for this pipe. BBK does not have your money. BBK does not even own a cash register or credit card terminal. All of our income is in the form of checks written to us from our distributors who sell to end users like you.
BBK will not be cutting you a check.
BBK will follow the stated guidelines and treat you with the same fair policy that we treat all of our customers whether they have bad attitudes or not.
Just because BBK is a big company does not mean we treat anyone like they are small. We have policies and guidelines that are setup and clearly displayed on our website for all to read regarding warranties.
You opened your initial call to me with "whoever designed this item is an idiot”.
You still haven't figured out that you can't just get your money back directly from BBK so you come here to verbally attack us.
If you look around the forums, there aren’t many threads that say good things about any products. Most threads about products are complaints regardless of the manufacturer. This just happens to be BBK‘s day.
Since you started this thread to discuss the “Horrible customer support" I’ve given you, I will now post and reply to all of your communications to make sure that everyone who cares to follow along gets both sides of the story.
You're most recent email-
"BBK CAN issue a refund. You apparently CHOOSE not to.
Horrible customer support. There's only one thing that
will resolve this at this point. That is a full refund
of my purchase price.
I'd hate to have to escalate this issue using other
avenues, but BBK is not leaving me much choice at this
point.
Regards,
Mr "
Suggesting some sort of indirect threat
Even after all of that, and the fact that you modifed the part before you test fit it, I still understand your frustration and will be more than happy to take one of the 2 steps listed above to help remedy the situation for you.
Would you like me to place a C.O.D. order for you?
I have offered every reasonable/available/possible solution to your issue that BBK is able to extend.
1. Warranty return for repair or replacement.
2. Send you a new pipe C.O.D. at W.D. cost and call tag the defective pipe with a full refund of C.O.D. immediately after the pipe has been deemed defective.
You did not pay BBK directly for this pipe. BBK does not have your money. BBK does not even own a cash register or credit card terminal. All of our income is in the form of checks written to us from our distributors who sell to end users like you.
BBK will not be cutting you a check.
BBK will follow the stated guidelines and treat you with the same fair policy that we treat all of our customers whether they have bad attitudes or not.
Just because BBK is a big company does not mean we treat anyone like they are small. We have policies and guidelines that are setup and clearly displayed on our website for all to read regarding warranties.
You opened your initial call to me with "whoever designed this item is an idiot”.
You still haven't figured out that you can't just get your money back directly from BBK so you come here to verbally attack us.
If you look around the forums, there aren’t many threads that say good things about any products. Most threads about products are complaints regardless of the manufacturer. This just happens to be BBK‘s day.
Since you started this thread to discuss the “Horrible customer support" I’ve given you, I will now post and reply to all of your communications to make sure that everyone who cares to follow along gets both sides of the story.
You're most recent email-
"BBK CAN issue a refund. You apparently CHOOSE not to.
Horrible customer support. There's only one thing that
will resolve this at this point. That is a full refund
of my purchase price.
I'd hate to have to escalate this issue using other
avenues, but BBK is not leaving me much choice at this
point.
Regards,
Mr "
Suggesting some sort of indirect threat
Even after all of that, and the fact that you modifed the part before you test fit it, I still understand your frustration and will be more than happy to take one of the 2 steps listed above to help remedy the situation for you.
Would you like me to place a C.O.D. order for you?
That's the only thing that will resolve this. Nothing further needs to be discussed other than an email or phone call to me to get the address to mail my money.
A welded AIR tube does not have anything to do w/the fitment of the part! I'd also appreciate it if you removed my last name from all of your previous and future posts, thank you.
MahFiVeOh
Founding Member
I'm sure in your mind that is very true.
I agree that nothing further needs to be discussed.
Follow the directions and you will be taken care of.
Wow, I can't believe how much people can complain. Every product that comes from a plant isn't going to be 100 % perfect. I have BBK longtubes and off road H and they fit to my Flowmasters great and I have no complaints about them what so ever. Everybody is so quick to jump on the complaint bandwagon and nobody says anything good about the company. I also have BBK adj. fuel pressure regulator and springs so I guess my car will fall apart any day now.
I did look at the jigs and make sure they were good.
When I had them over here to inspect, I came across a new idea that helps not only installation, but shipping as well.
What came of it was a 3 piece pipe where we make the pipe in the same jigs, then cut the tubes almost in half and supply couplers to connect them (like 05+ Mustangs connect to the tailpipes).
We've done this to all of our full size X-H pipes regardless of year.
The result is a smaller package for shipping which saves big bucks, and a bit of adjustability in the installation.
Here is a pic of one of the pipes. Check the clamps mid way up from the X.
http://www.brothersperformance.com/catalog/popup_image.php/pID/1189
Nothing personal man, but I am going to use your comment as a perfect example of a typical situation.
1. Motor mounts bad. Lets motor sag or sit low in the K member.
2. Tranny mount bad. Lets motor tip backwards (eats up motor mounts too)
3. Car hit and k member/steering rack shifted.
4. Steering column has been dropped for service, or dash removal (heater core). Steering column mounting studs/nuts have plenty of slop in them to allow the nose of the column (steering shaft coupler) to wiggle at least 1/2" at shaft connection next to the header. You never know there is any change in the location of the column until afttermarket headers are installed.
My question is this. Did you check all or any of these possible scenarios on your car to see if maybe it was your car?
Probably not, but you still tell everybody here that you think "BBK suck" because you had a problem.
I bet if I had a chance to look at the car at the time, that I would've found one or more of these common factors to be the reason that the BBK headers were touching the shaft, which in all honesty should be re-worded to say that the shaft was touching the headers.
Especially since the last sentence in your statement says that you fixed the issue by lifting up the motor mount with a washer.
In all fairness, I've recently discovered the steering column info so it may not have been tech that was available over a year ago., but the mounts and other stuff is common knowledge.
My experience with my BBK shorty headers and BBK H-Pipe has not been that positive. The gaskets that came with the headers crumbled after two weeks, they had to be replaced. The headers and the steering shaft issue are a valid point. Even after new motor / tranny mounts (prothane at that). I still had to dent the header to clear it. The H-Pipe has never fit right, the welds started rusting right away, one of the joint ends came off the pipe the first time I went to tighten it, it rubs the tranny crossmember, and has exhaust leaks at both the headers and the catback. After two years the headers are rusting, even though they are ceramic coated (including the non-dented one).
I apologize for getting off topic, but sometimes complaining is necessary to help people avoid the mistakes you have made.
bynummustang
Seen my other Jackstand?
Header gasket quality
I'm taking a portion of your statement to insert this which I wrote last year. Again, I am only using part of your statment which has other valid issues that I am not addressing in this post but are defintely worth sharing with everyone here.
Header Gasket Quality
Most any gasket will seal well if installed/maintained properly.
At least 95% of the header gasket failures you hear about are caused by loose header bolts.
Very often I hear people say "xxxxx header gaskets are the best. I had the ones that came with my BBK headers on my car and they leaked, but then I bought xxxxx's and I haven't had any issues since then. That proves that xxxxx's are the best."
Here’s why this happens-
At some time in their life, the person making this statement has suffered through an exhaust leak to the point where they decided to take action and get a new gasket set, then they went through the time and trouble to remove the header(s), scrape the surfaces clean, and install new gasket(s).
At that point they became painfully aware of how time consuming and frustrating the whole gasket replacement process is, and only then did they make sure that they really paid attention to how tight the header bolts were, and then added them to their periodic under hood visual checks.
Check the oil, check the header bolts.
The 1st set of gaskets always gets ignored until they get cooked and fail, while the 2nd set becomes a point of focus. That's why the 2nd gaskets never fail, but become "the best gaskets ever" in the users’ opinion.
How does the header gasket get cooked?
The bolts that come with the BBK’s headers (like any good header bolt) are more than sufficient as long as they are properly maintained.
If the bolts come loose, the header can separate from the head and then exhaust passes over the gasket surface (instead of through it) and the gasket gets cooked and it breaks.
Some people like to use ARP header studs or Stage 8 locking bolts. Those both add cost and take additional work to install. However, those are good products for those guys who don't look under their hood as much as they should.
BBK has supplied the same gaskets for years and yes, a few years ago I had one cook and break on me.
When I took it apart the bolts were loose which is totally my fault.
The only difference is, I replaced it with another BBK gasket and started paying attention as suggested above.
That replacement gasket is still in use today.
I'm taking a portion of your statement to insert this which I wrote last year. Again, I am only using part of your statment which has other valid issues that I am not addressing in this post but are defintely worth sharing with everyone here.
Header Gasket Quality
Most any gasket will seal well if installed/maintained properly.
At least 95% of the header gasket failures you hear about are caused by loose header bolts.
Very often I hear people say "xxxxx header gaskets are the best. I had the ones that came with my BBK headers on my car and they leaked, but then I bought xxxxx's and I haven't had any issues since then. That proves that xxxxx's are the best."
Here’s why this happens-
At some time in their life, the person making this statement has suffered through an exhaust leak to the point where they decided to take action and get a new gasket set, then they went through the time and trouble to remove the header(s), scrape the surfaces clean, and install new gasket(s).
At that point they became painfully aware of how time consuming and frustrating the whole gasket replacement process is, and only then did they make sure that they really paid attention to how tight the header bolts were, and then added them to their periodic under hood visual checks.
Check the oil, check the header bolts.
The 1st set of gaskets always gets ignored until they get cooked and fail, while the 2nd set becomes a point of focus. That's why the 2nd gaskets never fail, but become "the best gaskets ever" in the users’ opinion.
How does the header gasket get cooked?
The bolts that come with the BBK’s headers (like any good header bolt) are more than sufficient as long as they are properly maintained.
If the bolts come loose, the header can separate from the head and then exhaust passes over the gasket surface (instead of through it) and the gasket gets cooked and it breaks.
Some people like to use ARP header studs or Stage 8 locking bolts. Those both add cost and take additional work to install. However, those are good products for those guys who don't look under their hood as much as they should.
BBK has supplied the same gaskets for years and yes, a few years ago I had one cook and break on me.
When I took it apart the bolts were loose which is totally my fault.
The only difference is, I replaced it with another BBK gasket and started paying attention as suggested above.
That replacement gasket is still in use today.
Aaron
Dirt-Old 20+Year Member
Mr. Rogers,
I understand you work for BBK so you will have a bit of loyalty, but come on...just about every owner of BBK products in this thread is complaining about quality issues!
I am another former BBK owner...I bought a catted H pipe and the fitment was absolutely horrible! After heating up sections of the pipe and adjusting angles, we FINALLY got the damn thing to fit, only to have one of the cats start rattling a couple years and only a couple thousand miles later. My Stang NEVER sees snow, rain, salt, etc, so it can't be blamed on "environment issues".
Last summer, I bought a Bassani catted X-Pipe and it went on like a breeze. Absolutely NO fitment issues.
I understand you work for BBK so you will have a bit of loyalty, but come on...just about every owner of BBK products in this thread is complaining about quality issues!
I am another former BBK owner...I bought a catted H pipe and the fitment was absolutely horrible! After heating up sections of the pipe and adjusting angles, we FINALLY got the damn thing to fit, only to have one of the cats start rattling a couple years and only a couple thousand miles later. My Stang NEVER sees snow, rain, salt, etc, so it can't be blamed on "environment issues".
Last summer, I bought a Bassani catted X-Pipe and it went on like a breeze. Absolutely NO fitment issues.
Another fine example of a company that doesn't know how and/or refuses to take care of their customers. I will never buy anything BBK again. I will be notifying the BBB and doing whatever else I need to do. The days of screwing the "little guy" are over. Karma is a bitch.
Aaron-
I know for sure there was someone in the tech dept. when you were having your issues that you could've called to get warranty advice from.
You didn't have to heat and bend it, you could've had it call tagged for warranty repair/replacement.
I understand that would've been a hassle, and I personally would've bent it if it were mine to save time but you could've warrantied your pipe too.
I take a great deal of pride in making sure that I give top notch customer service and it really burns my ass when I do the best I can, but the occasional hard head decides that he has to have it his way instead of letting me help him which is where we are now.
BTW, I'm sure that Bassani, MAC, and every other manufacturer get plenty of warranty returns, but this thread is not about them.
I know for sure there was someone in the tech dept. when you were having your issues that you could've called to get warranty advice from.
You didn't have to heat and bend it, you could've had it call tagged for warranty repair/replacement.
I understand that would've been a hassle, and I personally would've bent it if it were mine to save time but you could've warrantied your pipe too.
I take a great deal of pride in making sure that I give top notch customer service and it really burns my ass when I do the best I can, but the occasional hard head decides that he has to have it his way instead of letting me help him which is where we are now.
BTW, I'm sure that Bassani, MAC, and every other manufacturer get plenty of warranty returns, but this thread is not about them.
You will be notifying the BBB and "whatever else you need to do"?
"Whatever else is right here". Send the email and let us call tag the part.
If you do indeed get in touch with BBB, make sure you let them know that you modified the product before test fitting it too.
The day the BBB calls on your behalf, I'll be sure to forward them copies of your emails where you refused to allow us to correct the issue, a link to this thread, and a copy of the telephone conversation recordings we do for quality assurance purposes.
Feel free to shoot me an email anytime with your address so I can call tag the part and get the warranty inspection going.
We're only here b/c you refuse to simply issue a refund. How would doing that hurt you or BBK? By refusing to do that you have hurt the company and given it bad press.
Ever hear the phrase "The customer is always right?"
You wouldn't want to waste more of your time, my time is money, fiddling with the same piece again only to most likely end up in the same place you are in now when you need to get the car done.
You know how to contact me when your company wants to make this right by issuing me a refund.
@ your idle threats. Be sure to come up w/a way that a welded AIR tube effects the fitment of the tube from the header to the H-Pipe (the piece that won't fit) Best of luck on that! 
If you bought a tuxedo at a store and cut the arms off of the jacket, then found out that the jacket was too tight around your chest, do you think the maker of the jacket would take it back for a full refund?
If you bought an 08 Mustang and tubbed the rear out for drag racing then found out that there was a defect in the rear axle, do you think Ford would take it back for a full refund?
If you bought our pipe and cut and welded up the air tube and then found out that it didn't fit the headers. You think we or the store should take it back for a full refund?
We are offering to fix or replace the pipe.
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