You know what...in a way I do see your point, but to come on here and tell someone not to go see a tuner b/c of your unhappy experience, then that's not very "professional" either. I was told to begin with that he wasn't as "nice" as he is coming off on the post. I was told he came over to pick the car, was happy to hear it put down so much power, but didnt wanna push it any further, so that's why it was detuned. Then he went to another shop, didnt run the numbers he was told (like you said earlier in your post) and automatically put a stop payment on his check. Now, you tell me that you wouldnt be a little bit pissed off if you didnt get paid for "custom" work b/c someone felt like they were overcharged? Of course, anyone would get ticked off if they'd worked on something for half a day, then be told they werent gonna get paid for it...come on. So, he then proceeded to come back to the shop and take it up with the owners, with an attitude b/c he felt they'd taken advantage of him. Then, the owner's got pissed off b/c they wanted to get paid, he was told to pay or else he couldnt leave their shop, and he put the rest on his credit card.
Now, those events are probably not as he remembers b/c unfortunately things do get bobbled (sp?) around after 8 months and different story tellers.
As far as customer service, ive never had a run in and they've always been up front with me and do good work. I mean just ask Ralph, the owner of CP Racing whose old Saleen he's driving?
As far as the "race" between your friend and them, since you dont have a lot of HP, you might not realize how much of a difference, street tires make versus ET streets...and to come back with a comment like "tires, what's the difference" you obviously dont know and probably have never put money down on a race either.
Look, I dont know you and I do feel sorry that you felt taken advantage of b/c no one likes to be overcharged, but for you to come on here and talk crap b/c you received an attitude...come on...I dont like having these internet wars, especially with someone I dont even know...so "shake hands" (no smilie for that) and hope to see you out one weekend.
Oh yeah, I am curious about how the Z is running now...seriously