Well, I’ve spoken Bryan over the phone regarding this. I suppose the thread is a bit vague on my stance and my opinions. My thread is not to flame or cause e-drama
1) I don't blame BBK for the issue at hand. BBK is the product and it’s the product that up to right now has been incorrectly installed (from what 2 parties are saying, BBK and Nicks). This thread is here because i wanted to know what is up??
2) I have a slew of BBK products on my car, and i will continue to buy BBK products. I'm not influenced by "hate" on the internet, but i like thorough discussion and evidence type posts.
My intent is NOT to slam BBK or the shop that originally installed it, my intent was to find out what is wrong with my car and are others experiencing this problem. If others are having a problem, how do I get it resolved? MPW, the shop that installed it suggested new fuel rails..... I’ve learned its better to investigate before just always buying (I think Bryan and I agree with what was happening there… )
3) Don't judge the product based off a few internet posts, I’m not. What we are seeing so far is installer error, that would lead most to believe that the product is pretty good
I love its look, loved the way it came packaged.. and the customer service so far is A+ (though Bryans response got my attention, I give it a C-
)
4) I am happy the issue is being resolved. Doug and Bryan have been straight up and to me, customer service is worth every cent. Being able to talk to the techs and be reassured is awesome and appreciated. And has made my BBK experience ok to deal with even though I’m not 100% up and running yet.
So what happens next? My car is ready to run, the upper has to go back on and i will report back. Again, my goal is not to scare people away (though it may seem that way to some) but to bring to light an issue I personally was having.
As for my claims (the shops claims), Bryan as i said on the phone. I stand by what i said in that email to you. I am a customer. When a shop tells me to "pack the item up and send it back" because of blah blah blah, it gave reason for concern. I chose NOT to post on the net what i had written in the letter to you guys for their sake, not mine. I have nothing to gain but everything to lose with mistakes. Be it a shops or a companies product; fires and shoddy installs are bad news for us consumers. What was in that email was done out of respect for them and you, I don’t think BBK or the shop wants what I “apparently” heard posted.
This post is not a jab at anyone and i am using my best discretion when bringing my issue to light. I rather do this than just post "PRODUCT A SUCKS" or “SHOP A IS WEAK”
I spoke with MPW in regards to what he told me, he said "it never happened", i said "ok, but i recall you saying....". I hung up the phone and called Doug personally to tell him that MPW stated no car caught fire but they were familiar with leaks from that area of the intake, I told him the same thing I told you.
I'm not here to accuse them or you guys of anything, i relayed a message with the intention of getting my car fixed. I am happy to say that yes, there’s a chance the "fire" never happened, but I’m not filing it under "not possible".
I cannot confirm that MPW did not read the instructions. But i can confirm that my car leaked fuel. I’ve spoken to you guys and them. I know what I believe happened but until the car is up and running, i will hold off on assuming.
My only gripe with your post Bryan is the flame comment. I’m not flaming and my post shouldn’t be conceived as a post of that nature. I apologize if that’s how you or anyone else takes it, that’s not my intent. Besides, flaming usually requires nifty pictures of products with funny one liners, I avoided that
I would have hoped that by bringing as much information to the table, even though on a forum it would be enough for onlookers to conclude I’m not here to just bash people.
So, yes. I am still looking forward to my BBK product working perfect. I am excited to get my car back and drive it, that’s all i want.
I will follow up on this thread.