What an idiot , i manage a parts store and that guy wouldn't last a day in a face to face store. Sorry to hear that but i will spread the word. I have always bought from Summit and never had any problems. They usually have the lowest prices and quickest free shipping. I always try to handle irate customers that come into my store with respect , even if i know they are wrong or it is there fault (not saying that in your case you were). You should call them and get an e-mail to a manager and send a copy to him. I guaruantee he will be TERMINATED!