mikestang63
SN Certified Technician
What did the dealership say after driving the car? Has it been to more than one dealership for a second opinion? Did you accompany the tech on the test drive?
Oh sht... They won't even rebuild it!? Yeah man I dunno what I'd do. Maybe lawyer up and get something from the 3rd party transmisson shop saying that the transmisson is bad and let the lawyer do the rest.Note: The rebuild was contingent on dealers listing in writing that there was a problem with the transmission etc. Dealerships don't seem to want to get involved.
@15Mustang you haven't answered any of these ^^^ questions... This makes it very hard to try and help youWhat did the dealership say after driving the car? Has it been to more than one dealership for a second opinion? Did you accompany the tech on the test drive?
@15Mustang you haven't answered any of these ^^^ questions... This makes it very hard to try and help you
In case you need help finding another dealer:
Bozard Ford-Lincoln
540 Outlet Mall Blvd
Saint Augustine, FL 32084
(904) 824-1641
Garber Ford, Inc.
3380 Highway 17
Green Cove Springs, FL 32043
(855) 731-0895
AutoNation Ford Jacksonville
10720 Phillips Highway
Jacksonville, FL 32256
(904) 292-3325
Beck Ford Lincoln
420 N. Palm Ave.
Palatka, FL 32177
(386) 328-8881
AutoNation Ford Lincoln Orange Park
7700 Blanding Blvd
Jacksonville, FL 32244
(904) 777-3673
Time to laywer up and file a class action.
That's great, 15Mustang! Be sure to let them test drive it and try to diagnose it. You can also try to take a ride with the tech/service manager. This may also help.Update 4/12: I plan to bring my Mustang in to a Ford dealership again (been several times). Two independent repair shops already confirmed the transmission problem, so one would think a Ford dealership will eventually acknowledge the transmission problem too in writing and fix it (or maybe they never will). I will post updates to help everyone (but will stop publicizing for now to help Ford). This ordeal has put me through heck, thanks for all your responses and support guys!
Okay, have you researched the lemon laws in your state? Contacted your state AG's office of consumer affairs? Written the letter to corporate notifying them of their final attempt to repair? Filed a complaint with the Chamber of Commerce and BBB?
This is your path of resolution, otherwise you're going to continue to beat your head against the wall.
In most states, a manufacturer is allowed 2 attempts to repair a vehicle. If the vehicle still has the same issue, you write the letter to corporate (usually available through your state AG's office). You also send a copy of the letter to the BBB, CofC, and directly to the dealeships owner / GM. All of these get sent by certified mail so there is no denial of them being received.
Once corporate has it they must assign the regional rep to engage you directly.
But, this is for you to research, it's really not a difficult process if you use the services available to you. Or don't.....keep bringing it in hoping they'll do something. Your choice.