Ask to speak with the service manager. You will get nowhere in my experience with the service advisors. Tell him about your shifting problem (you probably aready did) and that there is a TSB that fixes this. It's a problem with the 2001 to 2003 transmissions and this is what the TSB covers. Tell him to look up
TSB # 04-15-06 and that the kit # is 3R3Z-7124-AC. It sounds like they didn't even try to find out if there WAS one.
TSB # 04-15-06 and that the kit # is 3R3Z-7124-AC. It sounds like they didn't even try to find out if there WAS one.