I think that I am a proud owner of a new 2011 Cali Special. Absolutely a beautiful car that is a dream to drive. Right now that is all I can say that is good.
When we purchased the car, the dealer did not have one on the lot. The car is actually my wife's car so we need an automatic trans. The dealership had to pull it off of one of their lots in Houston. So we bought the car, signed all the papers and waited for delivery. We took delivery two days later about 8:30 pm so it was getting dark. We looked it over as best we could and drove off as excited as two kids in a candy shop. The next morning when my wife backed out of the garage we were standing and staring in awe of the pony. Upon closer inspection I started noticing very light colored spots all over the hood, roof and trunk lid. I pulled out a bottle of quick detail spray and a new microfiber towel and tried to clean a few of the spots. Nothing doing. We immediately drove to the dealership to show the saleman. He sayhe doesn't see them. We get the sales manager, inventory manager, make ready manager, and paint/body shop manager all together to take a look. No none can give us an answer. To make the story shorter, they have acid washed twice, clay barred twice, and buffed and teflon waxed and the spots are still there.
Now today the brake master cylinder went out and has to be replaced and the starter has stuck spinning and not started the car on five different occasions. They can't get the starter to duplicate so as of now they have determined that this issue is non existant.
They have advised us not to re-paint the car as it will decrease the value. We absolutely refuse to live with it as is because a defective factory paint job will decrease the value just the same. I am going to meet with them tomorrow and request that a Ford factory representative meet us along with the dealership management to get a resolution.
So here is my question. What would you do?
1. Let them paint the whole car? Decrease the value.
2.Live with the defective paint and hope it doesn't cause problems later. Decrease the value.
3. Request that they replace the car since the paint is a factory defect.
When we purchased the car, the dealer did not have one on the lot. The car is actually my wife's car so we need an automatic trans. The dealership had to pull it off of one of their lots in Houston. So we bought the car, signed all the papers and waited for delivery. We took delivery two days later about 8:30 pm so it was getting dark. We looked it over as best we could and drove off as excited as two kids in a candy shop. The next morning when my wife backed out of the garage we were standing and staring in awe of the pony. Upon closer inspection I started noticing very light colored spots all over the hood, roof and trunk lid. I pulled out a bottle of quick detail spray and a new microfiber towel and tried to clean a few of the spots. Nothing doing. We immediately drove to the dealership to show the saleman. He sayhe doesn't see them. We get the sales manager, inventory manager, make ready manager, and paint/body shop manager all together to take a look. No none can give us an answer. To make the story shorter, they have acid washed twice, clay barred twice, and buffed and teflon waxed and the spots are still there.
Now today the brake master cylinder went out and has to be replaced and the starter has stuck spinning and not started the car on five different occasions. They can't get the starter to duplicate so as of now they have determined that this issue is non existant.
They have advised us not to re-paint the car as it will decrease the value. We absolutely refuse to live with it as is because a defective factory paint job will decrease the value just the same. I am going to meet with them tomorrow and request that a Ford factory representative meet us along with the dealership management to get a resolution.
So here is my question. What would you do?
1. Let them paint the whole car? Decrease the value.
2.Live with the defective paint and hope it doesn't cause problems later. Decrease the value.
3. Request that they replace the car since the paint is a factory defect.