The Official Ford Customer Service “Out of the Office” Thread

Discussion in '2005 - 2014 S-197 Mustang -General/Talk-' started by FordCustSrvc, Oct 24, 2011.


  1. FordCustSrvc

    FordCustSrvc Member

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    I'll be home for Christmas
    You can pm me.
    I'll reply, so just stand by,
    The 26th is when it'll be.

    Christmas Eve has found me,
    I'll return the next day
    I'll be home for Christmas,
    Enjoy your holiday!

    I know… that was cute! Enjoy your time with your families, guys. Talk to you on Thursday!

    Deysha
    #41
    Noobz347 likes this.
  2. Noobz347

    Noobz347 Stangnet Facilities Maint Tech... Er... Janitor Admin Dude

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    Ford out...............................................


    :lol: Have a great Christmas. :)
    #42
  3. FordCustSrvc

    FordCustSrvc Member

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    Another year has gone by; thanks to you guys, it was amazing!!!

    I will be out of the office tomorrow and won’t see you until next year. Have fun, be safe, and don’t miss me too much!

    :hail2:

    Have a great New Years!

    Deysha
    #43
  4. FordCustSrvc

    FordCustSrvc Member

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    I will be out of the office tomorrow, guys. If you need me, I’ll be back on Wednesday. You can also contact one of my amazing colleagues via one of the links under my signature. Have a great day!

    :spot:

    Deysha
    #44
  5. FordCustSrvc

    FordCustSrvc Member

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    Heads up, guys!

    I will be out of the office tomorrow. If you need me, I’ll be back on Thursday. You can also contact one of my peeps via one of the links under my signature. Have a great day!

    Deysha
    #45
  6. FordCustSrvc

    FordCustSrvc Member

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    Hey my awesome people!

    Guess who is finally taking a family vacation?! Yes, that’s right, this girl right here! I will be leaving early today, and won’t return until Wednesday, 3/26, in the afternoon.

    I’m leaving my awesome partner in crime, Tricia, to check up on you guys. Please be good to her.

    Have a great weekend, guys! Puerto Rico, here I come!! :trip:

    Deysha
    #46
  7. madspeed

    madspeed Colonel Mustard Mod Dude Founding Member

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    have a drink on me while enjoying some fun in the sun!
    #47
  8. FordCustSrvc

    FordCustSrvc Member

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    Thanks, madspeed! Sorry for the late response. ;)

    Hey awesome peeps!

    I’ll be out of the office on business tomorrow. I’ll be back on Monday.

    Please behave and have a safe weekend!

    Deysha
    #48
  9. FordCustSrvc

    FordCustSrvc Member

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    Hey, hey, hey!

    I will be out of the office for the next 4 days, awesome people. If you need me, I’ll be back on Tuesday. You can also contact one of my peeps via one of the links under my signature (tomorrow).

    Have a safe Memorial Day weekend! :trip:

    Deysha
    #49
  10. FordCustSrvc

    FordCustSrvc Member

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    Hey, cool peeps!

    I will be out of the office this afternoon and tomorrow. If you need me, I’ll be back on Monday. You can also contact one of my super cool colleagues via one of the links under my signature. Have a great weekend!

    Deysha
    #50
  11. FordCustSrvc

    FordCustSrvc Member

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    I’ll be out of the out of the office until Monday, guys!

    Have a great and safe 4th of July with your loved ones!!!

    Deysha
    #51
  12. FordCustSrvc

    FordCustSrvc Member

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    I will be out of the office for the next 4 days, guys. If you need me, I’ll be back on Wednesday. You can also contact one of my amazing colleagues via one of the links under my signature. Have a great weekend!

    Deysha
    #52
  13. FordCustSrvc

    FordCustSrvc Member

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    I will be out of the office tomorrow, guys. If you need me, I’ll be back on Thursday. ;) You can always contact one of my amazing colleagues via one of the links under my signature. Have a good one!

    Deysha
    #53
  14. prae_21

    prae_21 Member

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    Hi Deysha.

    I mailed four (4) full color dealership brochures of the 2014 Mustang GT to the attention of Ford CEO Alan Mullally back April 18, 2014 to P.O. Box 6248 Dearborn, MI. I had USPS put tracking on it so I know it was received by Ford. I had requested Mr. Mullally to sign them and return them. As of current, I have NEVER gotten them back!

    I sent a follow-up letter two months later on June 24 to inquire about my original request. Still no reply or return of my original package to date. I contacted 800-334-4375 Customer Service number on 7/2, 8/8, and 8/20 to request and replace the brochures that were not returned by Ford and I have never received anything.

    By mail, email and phone, Ford Customer Service has failed one of it's most loyal customers and Mustang faithful. Should I have a right to be disheartened when Ford has failed at customer service on so many levels?

    You can see a copy of what I wrote in the letter below. I never got my brochures signed AND Ford has not replaced them per my request.

    "Ford Motor Company
    Customer Relationship Center
    P.O. Box 6248
    Dearborn, MI 48126

    Dear Ford Motor Company Customer Relationship Center:
    I am a 2014 Mustang GT owner and enthusiast. I mailed four (4) 2014 Mustang GT brochures to the attention of the CEO Alan Mullally, P.O. Box 6248, Dearborn, MI 48126, so they could be signed and returned. Two months later, I have nothing. I spoke with Lief in Tier 1 customer support and he was of no help and did not seem to care at all! I am so disappointed. Please see shipping info below with regards to the package I had mailed.

    USPS Tracking #: 9505500015554109000053
    Delivery Date: Apr 21, 2014
    Status: Delivered (DEARBORN, MI 48120)"
    #54

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