At least someone else understands my situation. I just can't seem to get BFR to grasp the simple logic here. The cancellation is/was NOT the issue (for the 500th time).
BFR's website specifically mentions (I can post a screenshot) that customers will NOT be charged if the order is cancelled due to a billing problem. My original email to them was simply an inquiry as to why I was charged. I was not hostile, upset, sarcastic, rude, etc in my email.
The issue here is how BFR responded.
My situation was one thing, however in reading the other threads concerning that shotty business I am utterly shocked that they continue to operate and have not been shut down.