I just browsed this thread. If the dealer doesn't work with you to get the issue fully resolved to your satisfaction ask for the "Dispute Settlement Board" paperwork.
I had my 2003 SVT Focus bought back recently and it was all because of the dispute board and the fact that Ford has no quality in so many of their vehicles.
Good Luck.
EDIT: I see you know about the dispute settlement board. Return things in the timely fashion that they require and you'll make progress. They wanted my initial acceptance of their offer back within 14 days of the letter date. I had three days to get it back to them since I was also out of town.
If you wanna know about my issues e-mail me since I never check this board except for quality issues like yours. [email protected]
I had my 2003 SVT Focus bought back recently and it was all because of the dispute board and the fact that Ford has no quality in so many of their vehicles.
Good Luck.
EDIT: I see you know about the dispute settlement board. Return things in the timely fashion that they require and you'll make progress. They wanted my initial acceptance of their offer back within 14 days of the letter date. I had three days to get it back to them since I was also out of town.
If you wanna know about my issues e-mail me since I never check this board except for quality issues like yours. [email protected]